Warranty Solutions Coordinator

Laundrylux Inc.; Inwood (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) with company matching

Paid Time Off

Paid Holidays

Profit Sharing

Employee Referral Program

Mentorship Program

Company Sponsored Training

Tuition Reimbursement

Job summary

LaundryLux is seeking a detail-oriented Warranty Coordinator to support customers by phone and email. You will process warranty cases, RMAs and sales orders, verify part numbers, and provide technical documentation to customers in a fast-paced call center environment.

Ideal candidates have 3–5 years in technical support or customer service, data-entry experience in an ERP system, and strong MS Office skills. This role is on-site at our New York facility with comprehensive benefits.

Qualifications

• Data entry in an ERP system (Epicor) required.
• Proficient with MS Office suite (Excel, Word, Teams).
• Excellent verbal and written communication skills.
• Organized, detail-oriented, able to multi-task and meet deadlines.
• Analytical problem-solving abilities and strong judgment.

Responsibilities

• Process warranty cases and sales orders from internal teams, owners, distributors and third-party providers.
• Provide technical documentation and part information to customers.
• Verify part numbers using exploded views and catalogs to ensure correct parts.
• Assist customers with troubleshooting and data collection.
• Create RMAs and complete forms with required parts data for Electrolux Professional.
• Enter case data and warranty orders in Epicor ERP system.
• Prepare reports on part failures and maintain parts shipment spreadsheets.

Skills

Data entry

MS Excel

MS Teams

MS Word

Communication

Time management

Problem solving

Education

High School Diploma

Bachelor’s degree preferred

Tools

Epicor ERP

Job description

LaundryLux is seeking a detail-oriented Warranty Coordinator to support customers by phone and email. You will process warranty cases, RMAs and sales orders, verify part numbers, and provide technical documentation to customers in a fast-paced call center environment.

Ideal candidates have 3–5 years in technical support or customer service, data-entry experience in an ERP system, and strong MS Office skills. This role is on-site at our New York facility with comprehensive benefits.