Technical Support & Upsell Specialist

Direct Staffing Inc; Farmington Hills (MI); On-site; USD 17,047 - 24,280; Full time

Job summary

A staffing agency is seeking a Full-time Technical Support Representative with a background in sales in Farmington Hills, MI. The role involves providing in-bound customer service, troubleshooting technical issues, and upselling products. Ideal candidates should possess excellent communication and problem-solving skills, and experience in a call center is preferred. This long-term temporary position offers a pay rate of $15 per hour with varying hours from 9 AM to 8 PM throughout the summer months.

Qualifications

• Proficient in overcoming customer objections and upselling products/features.
• Experience in a call center environment dealing with technical inquiries.
• Ability to communicate effectively and provide solutions in a professional manner.

Responsibilities

• Interact with customers to provide and process information about products.
• Diagnose and resolve technical product issues and offer solutions.
• Accurately process and record call transactions using a CRM tool.

Skills

Customer service

Problem-solving

Communication

Technical support

Sales background

Tools

CRM tool

Job description

A staffing agency is seeking a Full-time Technical Support Representative with a background in sales in Farmington Hills, MI. The role involves providing in-bound customer service, troubleshooting technical issues, and upselling products. Ideal candidates should possess excellent communication and problem-solving skills, and experience in a call center is preferred. This long-term temporary position offers a pay rate of $15 per hour with varying hours from 9 AM to 8 PM throughout the summer months.