Techical Support Representative with Sales Background

Direct Staffing Inc; Farmington Hills (MI); On-site; USD 17,047 - 24,280; Full time

Job summary

A staffing agency is seeking a Full-time Technical Support Representative with a background in sales in Farmington Hills, MI. The role involves providing in-bound customer service, troubleshooting technical issues, and upselling products. Ideal candidates should possess excellent communication and problem-solving skills, and experience in a call center is preferred. This long-term temporary position offers a pay rate of $15 per hour with varying hours from 9 AM to 8 PM throughout the summer months.

Qualifications

• Proficient in overcoming customer objections and upselling products/features.
• Experience in a call center environment dealing with technical inquiries.
• Ability to communicate effectively and provide solutions in a professional manner.

Responsibilities

• Interact with customers to provide and process information about products.
• Diagnose and resolve technical product issues and offer solutions.
• Accurately process and record call transactions using a CRM tool.

Skills

Customer service

Problem-solving

Communication

Technical support

Sales background

Tools

CRM tool

Job description

Techical Support Representative with Sales Background

• Full-time
• In-bound call center environment
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Provide customer service & support to end-users (customers) by answering queries and troubleshooting issues by guiding users through step-by-step solutions
• Resolve billing, performance, feature-related issues, answer policy, upgrades, ad approval/disapproval questions, and other related matters
• Support will be provided by clearly communicating solutions in a user‑friendly, professional manner
• Offer alternative solutions where appropriate with the objective of retaining customers, clients, and businesses
• Deliver service and support to end-users using AdWords, AdWords Express, GMB & other products related to AdWords
• Gather customer information to understand account details to provide best resolution
• Diagnose and resolve technical product issues involving campaign performance, billing, etc.
• After resolving a customer’s issue, provide consultative service by upselling/cross‑selling products/features
• Research required information using available resources
• Follow standard processes and procedures
• Identify and elevate priority issues per client specifications
• Redirect problems to appropriate resources such as consult services
• Accurately process and record call transactions using the CRM tool

Details

• Full Time Monday-Friday
• Rotating Schedule: July 9AM‑5:30PM; August 11AM‑8:00PM; September 9AM‑5:30PM…
• Long‑Term Temporary Position
• Located in Farmington Hills, MI
• Pay: $15/HR

Innovative company seeking individuals to join their team!

Have questions? Call Kelly Services – Miriam Cuevas at (586) 335‑4079.