Senior IT Support & Applications Analyst (TAC)

Meriplex Communications; Newtown Square (Delaware County); On-site; USD 34,000 - 43,000; Full time

Job summary

Meriplex Communications is seeking a Senior Systems Analyst to support the Technical Assistance Center (TAC) in Newtown Square, PA. The role handles Level 1 end-user issues within the TAC ticketing system and delivers exemplary customer service while following SOPs.

You will troubleshoot desktop diagnostics, assist with application-specific support, and perform basic ITIL-related tasks, with Active Directory and VPN scope in a healthcare setting.

Qualifications

• Experience in a healthcare setting is preferred.
• A+, Network+, and Server+ certifications.
• Strong written and verbal communication skills.
• Basic knowledge of networks, devices, and best practices.
• Microsoft 365 certification is a plus.

Responsibilities

• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide first level triage for virtual server issues.
• Follow SOPs to resolve issues.
• Navigate Active Directory to manage distribution groups and user accounts.
• Support ITIL-style security basics for printing and connectivity.
• Deliver scripted application support.
• Troubleshoot TCP/IP and VPN connectivity.

Skills

Microsoft 365

Command line

Triage methodologies

Verbal and written communication

Customer service

Team player

Ticketing processes

RMM tools

Workflow management

TCP/IP

Education

Healthcare experience

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

Job description

Meriplex Communications is seeking a Senior Systems Analyst to support the Technical Assistance Center (TAC) in Newtown Square, PA. The role handles Level 1 end-user issues within the TAC ticketing system and delivers exemplary customer service while following SOPs.

You will troubleshoot desktop diagnostics, assist with application-specific support, and perform basic ITIL-related tasks, with Active Directory and VPN scope in a healthcare setting.