Connectivity Solutions Specialist I

Proven IT; Tinley Park (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K plan

Life/AD&D insurance

LTD

Job summary

Proven IT in Tinley Park, IL seeks a Connectivity Services Analyst I to provide expert-level technical support for network and hardware teams, ensuring timely repairs, proactive dispatch, and high customer satisfaction.

You will assist in on-site installations, manage ticketing with ConnectWise, document service details, and deliver training materials while maintaining certifications.

Qualifications

• Associate degree in electronics, IT, or related field preferred; equivalent experience considered.
• CompTIA A+ and Network+ preferred.
• Active Xerox Analyst, Canon Analyst, and Toshiba Analyst certifications.

Responsibilities

• Respond to and resolve printer/copier connectivity, configuration, and installation issues—both remotely and on-site.
• Support hardware technicians onsite during client installations and troubleshooting scenarios.
• Manage ticket and call dispatch functions: creating, escalating, routing, and prioritizing service calls.
• Maintain clear communication and status updates with team members, sales, management, and clients.
• Document service details accurately, including ticket closure, parts usage, networking details, and client interactions.
• Develop and deliver training materials and sessions—both group and individually aligned with best practices.
• Assist in creating and maintaining technical documentation, service manuals, and standard operating procedures.
• Support continuous improvement initiatives to enhance workflow efficiency and team effectiveness.
• Retain current certifications and lead tool training for ticketing systems (e.g. ConnectWise).
• Coordinate installations and network configuration validation with clients prior to job assignments.
• Monitor incoming helpdesk tickets and ensure timely responses and resolution tracking.
• Engage in other responsibilities as needed to support service delivery excellence.

Skills

Networking knowledge

Problem solving

Communication

Documentation

Ticketing systems (ConnectWise)

Microsoft Office

Driver's license

Education

Associate degree or equivalent experience

CompTIA A+ and Network+

Xerox Analyst

Canon Analyst

Toshiba Analyst

Tools

ConnectWise

Microsoft Office

Job description

Proven IT in Tinley Park, IL seeks a Connectivity Services Analyst I to provide expert-level technical support for network and hardware teams, ensuring timely repairs, proactive dispatch, and high customer satisfaction.

You will assist in on-site installations, manage ticketing with ConnectWise, document service details, and deliver training materials while maintaining certifications.