Technical Support & Training Specialist (Mac/Windows)

Downtown Boulder Partnership; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

100% coverage for health, dental & vision insurance

Free lunch, coffee, snacks, and much more

Job summary

The Downtown Boulder Partnership is seeking a Technical Support Representative in New York, NY. This role involves delivering exceptional customer service and handling technical issues through various online support channels.

The ideal candidate will have strong troubleshooting skills, work in both Mac and Windows environments, and possess a customer-first mentality. The position offers competitive salary and comprehensive health benefits.

Qualifications

• Strong troubleshooting and support skills are crucial.
• Self-motivated with a strong focus on customer service.
• Experience in both Mac and Windows environments is essential.

Responsibilities

• Identify, troubleshoot, and resolve user issues.
• Execute training on AutoRemind’s products and best practices.
• Install, configure, and maintain AutoRemind software.

Skills

Strong troubleshooting and support skills

Customer-service oriented

Experience troubleshooting on both Mac and Windows environments

Ability to build credibility and relationships with customers

Experience training users and sharing screens

Job description

The Downtown Boulder Partnership is seeking a Technical Support Representative in New York, NY. This role involves delivering exceptional customer service and handling technical issues through various online support channels.

The ideal candidate will have strong troubleshooting skills, work in both Mac and Windows environments, and possess a customer-first mentality. The position offers competitive salary and comprehensive health benefits.