Remote Customer Support Specialist (Email & Chat)

Downtown Boulder Partnership; Milford (MA); Remote; USD 40,000 - 60,000; Full time

Job summary

The Downtown Boulder Partnership is seeking a Full-Time Customer Support Representative to assist customers while working remotely from anywhere in the U.S. This role involves addressing both technical and non-technical inquiries through email and live chat.

You will ensure customer satisfaction by actively listening to their needs, solving problems, and collaborating with the Customer Success team to enhance responses and knowledge resources.

Qualifications

• Strong communication skills for engaging with customers.
• Ability to problem-solve effectively.
• Experience with customer service interactions.

Responsibilities

• Help customers with technical and non-technical inquiries.
• Engage in meaningful conversations with customers.
• Ensure customer satisfaction and meet customer needs.
• Collaborate with the Customer Success team.
• Participate in bug-reporting and bug-hunting.

Job description

The Downtown Boulder Partnership is seeking a Full-Time Customer Support Representative to assist customers while working remotely from anywhere in the U.S. This role involves addressing both technical and non-technical inquiries through email and live chat.

You will ensure customer satisfaction by actively listening to their needs, solving problems, and collaborating with the Customer Success team to enhance responses and knowledge resources.