Technical Support & Training Specialist

Kinetico; Ohio; On-site; USD 45,000 - 65,000; Full time

Job summary

Kinetico is seeking a Technical Support Coordinator in Newbury Township, OH. The role provides technical guidance across residential and commercial products through calls, chats, and emails, using manuals and schematics to resolve issues and improve customer satisfaction.

You will create training materials, present technical information, and support dealers with infield troubleshooting. Strong communication, problem-solving, and Salesforce knowledge are valued, with close collaboration to Sales,

Qualifications

• High School Diploma with 3–5 years related work experience.
• Good written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to read schematics and technical documents.

Responsibilities

• Provides technical guidance to customers via live calls, virtual meetings, chats, or email using manuals and schematics.
• Creates training materials to educate customers on installation and use of Kinetico products.
• Prepares and presents technical information in various training settings to improve service and support.
• Increases customer proficiency by visiting dealers to deliver instruction and infield troubleshooting.
• Participates in WQA trade shows, leading educational seminars on product line capabilities.
• Provides customers with accurate Return Authorization documents and timely evaluation of returns.

Skills

Customer relations

Analytical thinking

Communication skills

Multitasking

Problem solving

Education

High School Diploma

Tools

Salesforce

MS Word

Excel

Job description

Kinetico is seeking a Technical Support Coordinator in Newbury Township, OH. The role provides technical guidance across residential and commercial products through calls, chats, and emails, using manuals and schematics to resolve issues and improve customer satisfaction.

You will create training materials, present technical information, and support dealers with infield troubleshooting. Strong communication, problem-solving, and Salesforce knowledge are valued, with close collaboration to Sales,