Service & Sales Coordinator

Kinetico Incorporated; Newbury Township (OH); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Kinetico Incorporated is seeking a Service Coordinator to handle customer calls and emails, schedule product installations and service visits, and proactively inform customers about additional product sales and service offerings.

In this fast-paced role you will log communications in the CRM, upsell services such as filter changes and salt sales, assist technicians, and help maintain accurate installation and warranty records.

Formación

• 3-5 years’ experience in a customer service‑oriented role.
• Experience with Salesforce preferred.
• High School Diploma required; an associate degree is preferred.
• Strong interpersonal, written, grammar, and verbal communication skills.
• Proficient with Microsoft Office Suite, including Word and Excel.

Responsabilidades

• Schedules product installations and service calls. Ensures documentation provided to the Service Technician is complete with all information necessary to service the customer.
• Answers incoming calls and emails, assesses customer needs, and selects appropriate course of action based on established procedures.
• Contacts current customers to offer ancillary services such as filter changes, resin changes, or salt sales and prepares out of warranty letters to solicit interest in product or service upgrades.
• Logs calls and email conversations with customers into CRM and performs to various metrics.
• Maintains product installation and warranty information within the applicable database.
• Performs counter sales and assists customers with the purchase of products sold in the retail store.

Conocimientos

Customer service

Multi-tasking

Time management

Communication skills

Educación

High School Diploma

Associate degree preferred

Herramientas

Salesforce

Microsoft Word

Microsoft Excel

Descripción del empleo

Kinetico Incorporated is seeking a Service Coordinator to handle customer calls and emails, schedule product installations and service visits, and proactively inform customers about additional product sales and service offerings.

In this fast-paced role you will log communications in the CRM, upsell services such as filter changes and salt sales, assist technicians, and help maintain accurate installation and warranty records.