Technical Support & Training Specialist

Kinetico Incorporated; Ohio; On-site; USD 55,000 - 75,000; Full time

Job summary

Kinetico Incorporated in the United States seeks a Technical Support Coordinator to deliver hands-on technical guidance for residential and commercial product users through phone, virtual meetings, and email. You will use manuals and schematics to identify issues and support dealers and customers.

You will create training materials, present technical information, perform in-field troubleshooting during dealer visits, and contribute to trade shows with educational seminars.

Qualifications

• High School Diploma with 3–5 years related work experience.
• Ability to read schematics and technical documents.
• Strong customer relations and communication skills.
• Proficient in word processing and spreadsheets.

Responsibilities

• Provides technical guidance to customers via live phone conversations, virtual meetings, chats, or email using manuals and schematics to aid problem identification and resolution.
• Creates training materials designed to educate customers on installation and use of the organization’s products.
• Prepares and presents technical information in various training settings to improve service and technical support to both internal and external customers.
• Increases customer proficiency by visiting dealers to deliver technical instruction and perform infield troubleshooting.
• Participates in trade shows, leading educational seminars on product line capabilities.
• Provides customers with accurate Return Authorization documents and timely evaluation of returned product.

Skills

Technical support

Customer communication

Training material creation

Troubleshooting

Presentation skills

Team collaboration

Documentation

Analytical thinking

Attention to detail

Education

High School Diploma

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

Kinetico Incorporated in the United States seeks a Technical Support Coordinator to deliver hands-on technical guidance for residential and commercial product users through phone, virtual meetings, and email. You will use manuals and schematics to identify issues and support dealers and customers.

You will create training materials, present technical information, perform in-field troubleshooting during dealer visits, and contribute to trade shows with educational seminars.