Service & Sales Coordinator

Kinetico Incorporated; Indianapolis (IN); On-site; USD 42,000 - 55,000; Full time

Job summary

Kinetico Incorporated is seeking a Service Coordinator to handle customer calls and emails, schedule installations and service calls, and proactively promote additional products and services. You will document interactions, manage accounts, and support technicians to ensure top-notch customer service.

The role requires 3–5 years in customer service, Salesforce experience, and strong communication and organizational skills in a fast-paced environment.

Qualifications

• High School Diploma required; an associate degree preferred.
• 3-5 years of customer service experience.
• Experience with Salesforce preferred.
• Must be professional, show initiative, multi-task, and work in a fast-paced environment.
• Must have strong work ethic, be self-motivated, goal oriented, and have organizational/time management skills.
• Must be able to prioritize and adapt to changing priorities.
• Must have customer-centric focus and create a positive customer experience.
• Must be comfortable making cold calls and developing leads.
• Must have strong written, verbal, and interpersonal communication skills.
• Must be proficient with Microsoft Office including Word and Excel.

Responsibilities

• Schedules product installations and service calls and ensures complete documentation for technicians.
• Answers calls and emails, assesses needs, and follows established procedures.
• Contacts customers to offer ancillary services and prepares outreach letters.
• Logs calls/emails into CRM and tracks relevant metrics.
• Maintains installation and warranty data in the database.
• Assists customers with counter sales and in-store purchases.
• Completes work orders after pricing/sales confirmation.
• Provides backup support to sales/service staff and assists technicians as needed.
• Maintains a clean and safe work/retail environment.

Skills

Customer service

Sales outreach

CRM experience

Interpersonal communication

Time management

Multitasking

Written communication

Cold calling

Education

High School Diploma

Associate degree preferred

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

Kinetico Incorporated is seeking a Service Coordinator to handle customer calls and emails, schedule installations and service calls, and proactively promote additional products and services. You will document interactions, manage accounts, and support technicians to ensure top-notch customer service.

The role requires 3–5 years in customer service, Salesforce experience, and strong communication and organizational skills in a fast-paced environment.