Technical Support Specialist & Trainer

Kinetico Incorporated; Newbury Township (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Kinetico Incorporated in the United States seeks a Technical Support Coordinator to guide customers through install, operation and troubleshooting of residential and commercial products via phone, video, chat or email.

You will create training materials, deliver infield instruction to dealers, and document all customer cases in service logs while coordinating with Sales, Engineering, Manufacturing and Field Service teams.

Qualifications

• High School Diploma with 3–5 years related work experience.
• Ability to read schematics and technical documents.
• Good computer skills including word processing and spreadsheets.
• Knowledge of Salesforce helpful.
• Strong written and verbal communication skills.

Responsibilities

• Provide technical guidance to customers via phone, virtual meetings, chats, or email.
• Create training materials for installation and use of products.
• Prepare and present technical information in training settings.
• Increase customer proficiency by visiting dealers to deliver technical instruction and infield troubleshooting.
• Maintain accurate documentation of customer cases in service logs and ensure timely resolution.

Skills

Mechanical aptitude

Math aptitude

Problem solving

Communication

Organizational skills

Multi-tasking

Customer relations

Education

High School Diploma

Tools

Salesforce

Job description

Kinetico Incorporated in the United States seeks a Technical Support Coordinator to guide customers through install, operation and troubleshooting of residential and commercial products via phone, video, chat or email.

You will create training materials, deliver infield instruction to dealers, and document all customer cases in service logs while coordinating with Sales, Engineering, Manufacturing and Field Service teams.