Service Coordination Specialist: Upsell & Customer Care

Kinetico Incorporated; Newbury (NH); On-site; USD 25,000 - 33,000; Full time

Job summary

Kinetico Incorporated in Newbury, NH, is seeking a Service Coordinator to manage incoming calls and emails, schedule installations and service visits, and promote additional products and services. You will log interactions in the CRM, coordinate with technicians, perform counter sales, and ensure accurate pricing and sales information while maintaining a professional, customer-centric approach.

The role requires 3–5 years in customer service, strong communication, and proficiency with Salesforce

Qualifications

• 3–5 years in a customer service-oriented role.
• Experience with Salesforce preferred.
• Strong written and verbal communication.
• Able to multitask in a fast-paced environment.
• Proficient with Word and Excel.

Responsibilities

• Schedules product installations and service calls.
• Ensures complete documentation for servicing.
• Answers calls and emails, assesses needs, and routes actions.
• Contacts customers to offer ancillary services and upgrades.
• Logs interactions in CRM and tracks metrics.
• Maintains installation and warranty records.
• Supports sales and technicians and assists customers in-store.

Skills

Customer service

Communication

Time management

Multitasking

Organizational skills

Education

High School Diploma

Associate degree preferred

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

Kinetico Incorporated in Newbury, NH, is seeking a Service Coordinator to manage incoming calls and emails, schedule installations and service visits, and promote additional products and services. You will log interactions in the CRM, coordinate with technicians, perform counter sales, and ensure accurate pricing and sales information while maintaining a professional, customer-centric approach.

The role requires 3–5 years in customer service, strong communication, and proficiency with Salesforce