Technical Support Trainee, Specialist or Senior – Open until 10/16/26

New Mexico Association of Counties

Los Alamos (NM)

On-site

USD 36,000 - 76,000

Full time

14 hours ago

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Job summary

New Mexico Association of Counties is seeking a Technical Support Specialist Trainee/Specialist/Senior to provide technical and audio-visual support for end users in the Administrative Services/Information Management division. The role includes installing, upgrading, troubleshooting, and maintaining desktop hardware and software, with training and documentation duties.

Candidates should have related education and certifications; background check required.

Qualifications

High School Diploma or equivalent required.
1 year of Technical Support experience required (Trainee).
A+ Certification within first year of hire.
NM Class D driver’s license required within 60 days of employment.
Background investigation including FBI fingerprint check; felony conviction disqualifies.

Responsibilities

Provide technical and audio-visual support to users by installing, upgrading, troubleshooting and maintaining end user equipment, desktop hardware and software.
Set up user profiles and provide basic training to new users.
Create and maintain technical documentation related to end user hardware and software.
Maintain confidentiality of privileged information.

Skills

Technical support

Audio-visual support

Documentation

Education

High School Diploma or equivalent.

Associate’s Degree

Bachelor’s Degree

Tools

A+ Certification

ITIL 4 Certification

Network+ Certification

Job description

JOB TITLE

Technical Support Specialist Trainee, Technical Support Specialist, Sr. Technical Support Specialist

CLASSIFICATION: Non-Exempt

DEPARTMENT/DIVISION: Administrative Services/Information Management

SUPERVISOR: IT Program Manager or Designee

PAY RANGES

TRAINEE-$26.56 TO $43.25/hr.
SPECIALIST-$29.29 TO $47.69/hr.
SENIOR-$33.90 TO $55.20/hr.

Position Summary

Under general supervision of the IT Program Manager or designee, provides technical and audio-visual support to users by installing, upgrading, troubleshooting, and maintaining end user equipment, desktop hardware and software. Sets up user profiles and provides basic training to new users. Creates and maintains technical documentation related to end user hardware and software. Maintains confidentiality of all privileged information.

Minimum Qualifications Technical Support Specialist Trainee

High School Diploma or equivalent.
One year’s experience in Technical Support.
Must possess and maintain an A+ Certification within one year from the date of hire.
Must possess or have ability to obtain within first sixty days of employment and must maintain a validNew Mexico Class D driver’s license.
Successful completion of thorough background investigation, including FBI fingerprint check. Must not have been convicted of a felony.

Minimum Qualifications Technical Support Specialist

Associate’s Degree from an accredited college or university or equivalent combination of education and related work experience.
One year’s experience in desktop hardware or software support.
Must possess and maintain an A+ Certification or 3 years’ experience in desktop or software support.
Must possess or have ability to obtain within first sixty days of employment and must maintain a valid New Mexico Class D driver’s license.
Successful completion of thorough background investigation, including FBI fingerprint check. Must not have been convicted of a felony.

Minimum Qualifications For Sr. Technical Support Specialist

Bachelor’s Degree from an accredited college or university or equivalent combination of education and related work experience.
Two years’ experience in desktop hardware and software support.
Must possess and maintain an A+ Certification or 5 years’ experience in desktop or software support.
Must possess and maintain ITIL4 or Net+ Certification within one year from the date of hire.
Must possess or have ability to obtain within first sixty days of employment and must maintain a valid New Mexico Class D driver’s license.
Successful completion of thorough background investigation, including FBI fingerprint check. Must not have been convicted of a felony

Preferred Qualifications