Technical Specialist II

PathGroup; Overland Park, Northern (KS, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

PathGroup is seeking a Technical Specialist II to provide back-up for IT Support Supervisor and support end users to complete business tasks.

You will install and configure workstations and printers, troubleshoot hardware and software, document requests, and participate in server and desktop deployment while adhering to security and privacy policies.

Qualifications

• Associate’s degree or equivalent combination of education and experience required.
• Three to five years of prior job-related experience required.

Responsibilities

• Provide first-level help desk support and lead on more complex issues.
• Mentor Technical Specialist I’s and share knowledge.
• Receive, prioritize, document and resolve end-user requests.
• Apply diagnostic utilities and research to aid troubleshooting.
• Install and configure workstations and printers.
• Test repairs to ensure problem is resolved.
• Maintain, troubleshoot, and repair computer systems and peripherals.
• Document, maintain, upgrades or replace hardware and software systems.
• Participate in deployment, maintenance, and upgrades of servers, desktops, hardware, software, OS, and printers.
• Evaluate documented resolutions and analyze trends to prevent future problems.
• Perform post-resolution follow-ups with users.
• Adhere to security, privacy and compliance policies.

Skills

Help desk

Hardware troubleshooting

Customer service

Mentorship

Server maintenance

Education

Associate's degree

Tools

Windows

Printers

Hardware diagnostics

Job description

JOB SUMMARY:
The Technical Specialist II, under the direction of the IT Support Supervisor demands leadership in
utilizing and transferring experience and professionalism to the rest of the technical support team
and our end users. This position serves as a back-up for the IT Support supervisor, and resolves
recurring, systemic, and/or complex nature problems. In addition, the Technical Specialist II
supports end users with help desk tickets to allow them to accomplish their business tasks.

ESSENTIAL FUNCTIONS:

• Provides responsive first-level help desk support, taking lead on more complex support
  issues.
• Serves as a Technical resource and mentor to Technical Specialist I’s.
• Receives, prioritizes, documents and resolves end-user requests.
• Applies diagnostic utilities and research to aid in troubleshooting.
• Installs and configures workstations and printers.
• Tests repairs to ensure problem has been adequately resolved.
• Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals,
  including preventive maintenance.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Participates in the deployment, maintenance, support and upgrade of servers, desktop PC,
  WIN Terms, hardware, software, operating systems, and distributed printers.
• Evaluates documented resolutions and analyzes trends for ways to prevent future problems.
• Performs post-resolution follow-ups to support requests.
• Perform all job responsibilities in alignment with the industry’s best security practices and
  regulatory guidelines to protect the confidentiality, integrity, and availability of protected
  health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies,
  including the Privacy and Security policies.

Requirements

EDUCATION & LICENSURE:

An Associate’s degree or the equivalent combination of education and experience is
required.

REQUIREMENTS:

Three to five years of prior job-related experience is required.

Work Location Type

Hybrid

undefined

Meet the Executive Team

Employer Privacy Policy

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us.

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service

Opt-Out Request Honored

Required

Always Active

Functional

Functional

Analytics

Analytics

Advertising

Advertising