Technical Support Technician I – Onsite/Remote IT Support (ESOP)

FIT Technologies LLC; Toledo (OH); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Employee Stock Ownership Plan

401(k) with match

Dependent Care FSA

Job summary

FIT Technologies is seeking a Technical Support Services Technician I in Toledo, OH. The role provides technical assistance to clients, supporting on-site or remote environments, following defined procedures to meet service standards and deliver exceptional client service.

You will build client relationships, perform hardware and network maintenance, handle software upgrades, and document progress. Strong basics in networking, Windows, Active Directory, and Microsoft 365 are expected, with

Qualifications

• Basic networking and Windows OS knowledge.
• Experience with Active Directory and Microsoft 365.
• Ability to follow procedures and meet SLAs.
• Strong communication and documentation skills.

Responsibilities

• Build and maintain client relationships.
• Install, maintain, and repair desktop hardware and network equipment.
• Meet SLA timeframes and provide progress updates.
• Perform software/hardware upgrades.
• Document steps taken for resolution.
• Ensure cabling meets standards.

Skills

Networking basics

Windows OS

Active Directory

Microsoft 365

Group Policy

Office applications

Troubleshooting

Documentation

Communication

Confidentiality

Tools

Ticketing system

Asset tracking

Job description

FIT Technologies is seeking a Technical Support Services Technician I in Toledo, OH. The role provides technical assistance to clients, supporting on-site or remote environments, following defined procedures to meet service standards and deliver exceptional client service.

You will build client relationships, perform hardware and network maintenance, handle software upgrades, and document progress. Strong basics in networking, Windows, Active Directory, and Microsoft 365 are expected, with