Client-Focused IT Support Technician I

FIT Technologies; Cleveland (OH); On-site; USD 47,000 - 52,000; Full time

Job summary

FIT Technologies in Cleveland, OH is seeking a Technical Support Services Technician I to provide client technical assistance, monitor and maintain environments onsite or remotely, following predefined procedures to meet service standards.

The role emphasizes troubleshooting, problem solving, and clear communication with clients, with responsibilities including hardware, networking basics, and documentation of steps taken.

Qualifications

• Basic networking concepts including TCP/IP.
• Familiarity with network-based OS deployment.
• Professional, reliable demeanor.
• Understanding of Windows, Active Directory, Microsoft 365, and Group Policy.
• Experience with Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality of information.
• Ability to explain technical information to clients with varying knowledge levels.
• Ability to troubleshoot, diagnose, and document resolutions.

Responsibilities

• Build and maintain relationships with clients and team members.
• Install, maintain, and repair desktop hardware, network equipment and PC peripherals.
• Maintain daily service calls and meet SLA time frames.
• Perform routine maintenance following standards.
• Perform software/hardware upgrades.
• Provide detailed progress updates in a timely and accurate manner.
• Ensure physical cabling meets desired standards.

Skills

Networking basics

Windows OS basics

Active Directory

Microsoft 365

Group Policy

MS Office

Communication skills

Troubleshooting

Ticketing system

Time management

Confidentiality

Tools

Ticketing system

Job description

FIT Technologies in Cleveland, OH is seeking a Technical Support Services Technician I to provide client technical assistance, monitor and maintain environments onsite or remotely, following predefined procedures to meet service standards.

The role emphasizes troubleshooting, problem solving, and clear communication with clients, with responsibilities including hardware, networking basics, and documentation of steps taken.