Technical Support Technician – Hydraulic & Electrical

Automatic Data Processing, Inc.; Dixon (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Productivity Bonus

Health, Dental & Vision insurance

Company paid Life and Disability

401k plan with company match

Paid holidays

Job summary

Sewer Equipment Co of America in Dixon, IL is seeking a Technical Support Representative with mechanic experience to assist end users and dealers by diagnosing and repairing equipment via phone, email and fax. The role requires hydraulic, electrical and mechanical aptitude and the ability to read diagrams.

You will troubleshoot electrical, pneumatic and electro-hydraulic systems, support training, review service files for accuracy, and coordinate with teams.

Qualifications

• Hydraulic, electrical and mechanical aptitude is required.
• Ability to read and interpret parts diagrams.
• Proficiency in Microsoft Office: Excel, Word and Outlook.
• Able to learn operation of ERP Made2Manage.
• Effective communication and good organizational skills.

Responsibilities

• Understand hydraulic equipment and systems.
• Read and interpret hydraulic and pneumatic schematics.
• Troubleshoot electrical, pneumatic and electro-hydraulic systems.
• Assist with training classes for customers on equipment repair.
• Review service case files for accuracy and traceability.
• Other duties assigned by the manager.

Skills

Mechanical aptitude

Electrical aptitude

Problem solving

Communication

Teamwork

Reading schematics

Tools

Made2Manage ERP

Microsoft Office

Job description

Sewer Equipment Co of America in Dixon, IL is seeking a Technical Support Representative with mechanic experience to assist end users and dealers by diagnosing and repairing equipment via phone, email and fax. The role requires hydraulic, electrical and mechanical aptitude and the ability to read diagrams.

You will troubleshoot electrical, pneumatic and electro-hydraulic systems, support training, review service files for accuracy, and coordinate with teams.