Technical Support Engineer - Hydraulic & Electrical

Sewer Equipment Co of America; Dixon (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Productivity bonus

Health insurance after 60 days

Life/disability insurance

Job summary

Sewer Equipment Co of America in Dixon, IL, is seeking a Technical Support Representative with mechanic experience. The role supports end users and dealers by diagnosing and repairing hydraulic, electrical and pneumatic equipment by phone, email and fax.

Salary ranges from $60,000 to $65,000 annually. Hours are Monday–Friday, 8am–5pm with rotating after-hours on-call duties. Candidates should be proficient in Microsoft Office and familiar with ERP Made2Manage.

Qualifications

• Hydraulic, electrical and mechanical aptitude.
• Ability to read and interpret parts diagrams.
• Proficiency in Microsoft Office: Excel, Word and Outlook.
• Willingness to learn the ERP Made2Manage system.
• Eligible to work in the United States.

Responsibilities

• Understand hydraulic equipment and systems.
• Read and interpret hydraulic schematics.
• Electrical troubleshooting and testing with a meter.
• Troubleshoot pneumatic systems and components.
• Assist customers via phone, email and fax; document cases.
• Occasionally support training and review service files.

Skills

Hydraulic aptitude

Electrical aptitude

Mechanical aptitude

Parts diagrams reading

Microsoft Office proficiency

ERP Made2Manage

Effective communication

Organizational skills

Tools

Excel

Word

Outlook

ERP Made2Manage

Job description

Sewer Equipment Co of America in Dixon, IL, is seeking a Technical Support Representative with mechanic experience. The role supports end users and dealers by diagnosing and repairing hydraulic, electrical and pneumatic equipment by phone, email and fax.

Salary ranges from $60,000 to $65,000 annually. Hours are Monday–Friday, 8am–5pm with rotating after-hours on-call duties. Candidates should be proficient in Microsoft Office and familiar with ERP Made2Manage.