Technical Services Representative

OPW Fueling Components, LLC; De Pere (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

OPW Fueling Components, LLC is seeking a technically adept Customer Support Technician to provide phone and field assistance for vehicle wash systems and related equipment. You will diagnose, troubleshoot, install, and train customers, working closely with engineering and production teams.

The role combines hands-on electrical and mechanical troubleshooting with customer service, offering varied field assignments and after-hours on-call support.

Qualifications

• Associate degree in Electromechanical Technology, Electrical Design, or a related field, or equivalent relevant experience.
• A minimum of two years' experience in technical services or a related area is required
• Knowledge of electronic controls, pneumatics, plumbing systems, networking, and pumps is preferred.
• Experience with machinery assembly, installation, or troubleshooting is a plus.
• Strong analytical, problem-solving, and diagnostic skills.
• Proficiency with Microsoft Office and Windows-based systems.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently, manage priorities, and provide effective customer support.
• Valid driver's license and ability to travel domestically and internationally.
• Willingness to participate in a rotating after-hours on-call schedule.

Responsibilities

• Phone & Field Troubleshooting: Diagnose and resolve technical issues involving vehicle wash systems and related equipment, over the phone and on-site.
• Customer Service: Respond to technical inquiries professionally and promptly, taking ownership of issues through resolution.
• On-Call Support: Participate in a rotating schedule to provide after-hours technical assistance when required.
• Installation & Field Service: Assist with equipment installations and conduct site evaluations.
• Customer & Distributor Training: Develop and deliver product training for customers, distributors, and service technicians.
• Equipment Reliability & Quality: Support warranty claims, product returns, equipment inspections, and product upgrades.
• Cross-Functional Collaboration: Partner with Engineering, Production, Parts, and R&D teams to investigate equipment issues, recommend solutions, and improve product performance.
• Technical Documentation: Maintain accurate service records and contribute to the development and improvement of service manuals and training materials.

Skills

Troubleshooting

Customer support

Field service

Electrical knowledge

Mechanical ability

Communication skills

Education

Associate degree or equivalent experience in Electromechanical Technology

Equivalent relevant experience

Tools

Microsoft Office

Windows systems

Documentation tools

Job description

WHAT YOU'LL DO

In this role, you will provide technical support to customers and distributors, troubleshoot equipment issues, assist with installations, and deliver product training. You will also collaborate with Engineering, Production, and other internal teams to improve product performance and customer satisfaction.

This is an excellent opportunity for someone who combines strong mechanical and electrical troubleshooting skills with a customer-focused approach and enjoys a mix of on-the-phone support, technical support work, and field support.

Key Responsibilities

• Phone & Field Troubleshooting: Diagnose and resolve technical issues involving vehicle wash systems and related equipment, over the phone and on-site.
• Customer Service: Respond to technical inquiries professionally and promptly, taking ownership of issues through resolution.
• On-Call Support: Participate in a rotating schedule to provide after-hours technical assistance when required.
• Installation & Field Service: Assist with equipment installations and conduct site evaluations.
• Customer & Distributor Training: Develop and deliver product training for customers, distributors, and service technicians.
• Equipment Reliability & Quality: Support warranty claims, product returns, equipment inspections, and product upgrades.
• Cross-Functional Collaboration: Partner with Engineering, Production, Parts, and R&D teams to investigate equipment issues, recommend solutions, and improve product performance.
• Technical Documentation: Maintain accurate service records and contribute to the development and improvement of service manuals and training materials.

WHAT YOU'LL BRING

• Associate degree in Electromechanical Technology, Electrical Design, or a related field, or equivalent relevant experience.

• A minimum of two years' experience in technical services or a related area is required
• Knowledge of electronic controls, pneumatics, plumbing systems, networking, and pumps is preferred.
• Experience with machinery assembly, installation, or troubleshooting is a plus.
• Strong analytical, problem-solving, and diagnostic skills.
• Proficiency with Microsoft Office and Windows-based systems.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently, manage priorities, and provide effective customer support.
• Valid driver's license and ability to travel domestically and internationally.
• Willingness to participate in a rotating after-hours on-call schedule.

Physical Demands

While performing the duties of this job, the employee will be exposed to normal office conditions and usual office equipment like telephone, personal computer, reports and files. The employee will also be exposed to normal conditions of a manufacturing facility and wash bay. The employee will regularly required to sit and talk or hear. The employee will be required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and climb or balance and reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee will frequently lift, carry or otherwise move and position objects up to 30 pounds, and occasionally up to 75 pounds. When working on machinery, employee will bend, stoop and crouch on a regular basis and constantly move about to coordinate work. The employee is required to regularly set up, adjust, assemble, control, test and operate machinery. Performing tasks while on a ladder may be required. Ability to operate a fork-truck or man-lift may be required