Technical Support Representative - Mechanic Experience Preferred

Sewer Equipment Co of America; Dixon (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Productivity bonus

Health insurance after 60 days

Life/disability insurance

Job summary

Sewer Equipment Co of America in Dixon, IL, is seeking a Technical Support Representative with mechanic experience. The role supports end users and dealers by diagnosing and repairing hydraulic, electrical and pneumatic equipment by phone, email and fax.

Salary ranges from $60,000 to $65,000 annually. Hours are Monday–Friday, 8am–5pm with rotating after-hours on-call duties. Candidates should be proficient in Microsoft Office and familiar with ERP Made2Manage.

Qualifications

• Hydraulic, electrical and mechanical aptitude.
• Ability to read and interpret parts diagrams.
• Proficiency in Microsoft Office: Excel, Word and Outlook.
• Willingness to learn the ERP Made2Manage system.
• Eligible to work in the United States.

Responsibilities

• Understand hydraulic equipment and systems.
• Read and interpret hydraulic schematics.
• Electrical troubleshooting and testing with a meter.
• Troubleshoot pneumatic systems and components.
• Assist customers via phone, email and fax; document cases.
• Occasionally support training and review service files.

Skills

Hydraulic aptitude

Electrical aptitude

Mechanical aptitude

Parts diagrams reading

Microsoft Office proficiency

ERP Made2Manage

Effective communication

Organizational skills

Tools

Excel

Word

Outlook

ERP Made2Manage

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Support Representative - Mechanic Experience Preferred

Sewer Equipment Co of America, Dixon, IL, US

Salary Range: $60,000.00 To $65,000.00 Annually

We are looking for employees who can perform quality work and meet deadlines with or without direct supervision. They will need to interact professionally with other employees and customers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. The primary purpose of the Technical Support Technician is to assist end users and dealers in diagnosis and repair of equipment via phone, email and fax.

Responsibilities

• Understand hydraulic equipment and systems
• Understands all hydraulic components
• Reads and interprets hydraulic schematics
• Electrical
  • Understands 12 Volt electrical systems
  • Understands basics of circuit breakers, fuses, starters or control circuitry
  • Uses an electrical test meter to test voltage, amperage, continuity or ohms
  • Troubleshoots electrical systems such as breakers, relays, timers or solenoids
  • Troubleshoots electro-pneumatic and electro-hydraulic systems
  • Troubleshoots any type electric motor
• Troubleshoots pneumatic systems including pneumatic cylinders, directional valves, solenoid valves or speed adjusters
• Rebuilds any of the above pneumatic components
• Has knowledge of all related hoses and fittings
• Reads and interprets pneumatic schematics
• Other Duties
  • Occasionally assist with training classes for customers on equipment repair, operation and maintenance
  • Responsible for the review of current and past service case files to ensure documentation is accurate and traceable.
  • Any additional duties assigned by the manager

Benefits Include:

• Eligible for the Sewer Equipment Productivity Bonus, paid quarterly. Average 2024 payout was $7/hour. Payouts are based on overall company profitability, productivity, warranty, and attendance.
• Health, Dental & Vision insurance available after 60 days of employment
• Company paid Life, Short & Long-Term Disability.
• Voluntary life insurance, accident, critical illness
• 401k Plan with company match after one year of employment
• 80 hours of paid holidays per year

Requirements:

• Hydraulic, electrical and mechanical equipment or general mechanical aptitude
• Ability to read and interpret parts diagrams
• Proficiency in Microsoft Office: Excel, Word and Outlook
• Familiarity with finding files on computer
• Ability to learn operation of our ERP system – Made2Manage
• Ability to communicate effectively
• Good organizational skills
• Willing to carry company cell phone on a weekly rotation to assist customers outside of normal business hours
• 18 Years or older
• Eligible to work in the United States

Job hours are Monday through Friday, 8am - 5pm with rotating after-hours on-call duties.