Technical Support Specialist - Windows and Doors

Confidential; Rochester (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions in a people-first, family-owned environment.

Qualifications

• Experience in customer service or support roles.
• Strong communication and troubleshooting skills.
• Experience using CRM systems.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns and document cases in the CRM.
• Collaborate with manufacturing, engineering, and field teams to resolve issues.

Skills

Customer service

Communication

Problem solving

Team collaboration

Tools

CRM software

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions in a people-first, family-owned environment.