Technical Product Support Specialist (Windows & Doors)

Marvin; Milwaukee (WI); On-site; USD 42,000 - 70,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions, in a people-first, family-owned environment.

Qualifications

• Experience troubleshooting product or installation issues.
• Ability to document cases clearly in a CRM.
• Strong communication with customers and internal teams.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns.
• Document cases in the CRM system and track progress.
• Collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.

Skills

Technical troubleshooting

CRM documentation

Customer communication

Cross-functional collaboration

Tools

CRM systems

Ticketing software

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions, in a people-first, family-owned environment.