Technical Product Support Specialist

Marvin

Springfield (MO)

On-site

USD 42,000 - 58,000

Full time

14 days+

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Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

Experience assisting customers and dealers with technical questions
Ability to troubleshoot product and installation issues
Document cases in a CRM system
Collaborate with manufacturing, engineering, and field teams

Responsibilities

Assist customers, dealers, and internal partners with technical questions and issues
Troubleshoot product and installation concerns
Document cases in the CRM system
Collaborate with manufacturing, engineering, and field teams to ensure timely resolutions