Product Support Specialist: Windows & Doors Expert

Confidential; Columbus (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Experience in customer-facing technical support is preferred.
• Strong problem-solving and communication skills.
• Ability to document cases clearly in a CRM.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions.
• Troubleshoot product and installation issues.
• Document cases in CRM and ensure timely resolutions.

Skills

Customer service

Problem solving

Communication

Tools

CRM software

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.