Technical Product Support for Windows, Doors & Skylights

Marvin

Detroit (MI)

On-site

USD 52,000 - 72,000

Full time

14 days+

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Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

Experience assisting customers, dealers, and internal partners with technical questions.
Strong problem-solving and detail-oriented mindset for product and installation concerns.
Proficiency documenting cases in a CRM system and collaborating across teams.

Responsibilities

Assist customers, dealers, and internal partners with technical questions and issues.
Troubleshoot product and installation concerns.
Document cases in the CRM system.
Collaborate with manufacturing, engineering, and field teams to resolve issues promptly.