Technical Product Support Specialist: Windows & Doors

Marvin; Fargo (ND); On-site; USD 45,000 - 65,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions about our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM, and collaborate with manufacturing, engineering, and field teams to deliver timely, accurate resolutions in a people‑first, family‑owned environment.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues related to Marvin’s premium windows, doors, and skylights.
• Troubleshoot product and installation concerns and document cases in the CRM system.
• Collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions about our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM, and collaborate with manufacturing, engineering, and field teams to deliver timely, accurate resolutions in a people‑first, family‑owned environment.