Technical Product Support Specialist

Marvin; Grand Rapids (MI); On-site; USD 42,000 - 63,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions in a people-first, family-owned

Qualifications

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns.
• Document cases in our CRM system.

Responsibilities

• Provide technical support for Marvin premium windows, doors, and skylights.
• Coordinate with manufacturing, engineering, and field teams to ensure timely resolutions.
• Maintain accurate case records and follow-up on outstanding issues.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions in a people-first, family-owned