Technical Product Support Specialist

Marvin; Sioux Falls (SD); On-site; USD 48,000 - 72,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Detail-oriented problem solver with a focus on accuracy.
• Experience assisting customers, dealers, and internal partners with technical questions.
• Familiarity with CRM systems and documenting cases.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues related to our products.
• Troubleshoot product and installation concerns.
• Document cases in our CRM system and track progress.

Skills

Customer support

CRM documentation

Technical troubleshooting

Cross-functional collaboration

Tools

CRM software

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.