Remote Customer Service Intern — Fast-Response Call Center

MaziCTools; United States; Remote; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Employee Stock Purchase Plan

Paid time off

Life and disability insurance

Job summary

CVS Health seeks a Customer Service - Aetna Answer Team Consultant to support client inquiries from a home-based setting. You will handle enrollment and billing questions on a dedicated team and aim for first-call resolution by researching issues during the initial contact.

The role requires prior call center experience, a strong customer-service mindset, and the ability to develop technical skills while delivering service with empathy.

Qualifications

• Work From Home environment and strong customer-service orientation.
• Experience in call centers and handling enrollment/billing inquiries.
• Ability to utilize process-improvement methods and root-cause analysis.

Responsibilities

• Responds to client service requests and issues, including enrollment and billing, on a client-facing team.
• Delivers first-call resolution for the majority of inquiries by researching and resolving issues during the initial contact.
• Communicates effectively to ensure customer satisfaction and issue resolution.

Skills

Work From Home

Call center experience

Root-cause analysis

Technical acumen

Customer service

Problem solving

High School Diploma

Education

High School Diploma or GED

Job description

CVS Health seeks a Customer Service - Aetna Answer Team Consultant to support client inquiries from a home-based setting. You will handle enrollment and billing questions on a dedicated team and aim for first-call resolution by researching issues during the initial contact.

The role requires prior call center experience, a strong customer-service mindset, and the ability to develop technical skills while delivering service with empathy.