Enable job alerts via email!
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Join a leading software company as a Technical Support Specialist, providing crucial support for Azure-hosted environments and SQL databases. This fully remote role offers opportunities for career growth, mentorship, and collaboration with a skilled team focused on delivering essential services to government clients.
We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this directly.
Who we are
Aquila, a group within Constellation Software Inc., one of North Americas largest and most respected software companies, invests in category-defining B2B and B2G software businesses globally, providing long-term support and strategic guidance. Emphasys Software has been part of Aquila since 2008.
Operating across five specialized divisions, Emphasys provides mission-critical software that modernizes and streamlines complex processes for housing authorities, lenders, and government agencies in nearly every state. Through both products and services, Emphasys helps house roughly half of the families most in need in the country.
At Emphasys PHA, a division of Emphasys, we develop and support industry-leading software designed specifically for Public Housing Authorities across the United States. As a trusted provider in the affordable housing sector, our solutions help PHAs efficiently manage operations, ensure regulatory compliance, and deliver critical housing services to families and individuals in need. From applicant intake to rent calculations and unit inspections, our platform supports the full lifecycle of public housing programsempowering agencies to focus on their mission of providing safe, stable, and affordable housing.
Who we need
Reporting to the Technical Operations Manager, we are looking for a Technical Support Specialist. As our new Technical Support Specialist you will be part of a team providing front-line technical expertise across our hosted environments, taking ownership of escalated issues related to Azure Virtual Desktop Infrastructure (VDI), MSIX App Streaming, SQL performance, and application deployment pipelines. You will work closely with our Infrastructure, Development, and Product teams to troubleshoot, document, and improve the reliability, performance and security of our technical operations.
This is a full-time, fully remote position within the US or Canada.
Whats in it for you
Breadth and depth.You will deepen your expertise in modern cloud platforms and deployment tools while building hands-on experience across a wide range of technologiesfrom virtual desktops and SQL databases to application deployment pipelines. Your work will support essential systems used by government clients to manage funding, determine program eligibility, and allocate resources within their communities.
A collaborative culture.You will join a close-knit support team trusted with high-priority issues and critical environments. While much of your time will be spent on ticket resolution, your input on optimization, documentation, and internal tooling will be valued.
Career growth.You will receive direct mentorship from seasoned leaders and collaborate with a skilled team where teaching is prioritized. Whether you want to grow your role on this team, another area of Emphasys, or as part of the larger Aquila team, you will be supported in your career development.
As our new Technical Support Specialist, you will :
You bring :
As an Aquila company, Emphasys Software brings together bright, talented people who aspire to excellence and share a commitment to upholding our mission : To be a company of outstanding people delivering vertical market software solutions through long-term partnerships with clients.
Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support.
Apply now.
Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for and want to play an integral role in changing an industry, apply to express your interest.
What you can expect from our interview process :
Aquila and Emphasys Software promote equal employment opportunities for all. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs. We welcome and encourage applications from people with disabilities and accommodations are available on request.
We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to thisdirectly.