Technical Support Specialist

Boston Metal; Rockford (IL); Remote; USD 50,000 - 80,000; Full time

Job summary

Boston Metal, leader de la technologie de production de métaux, recherche un Technical Support Specialist passionné pour rejoindre son équipe entièrement à distance. Ce rôle implique de fournir un support technique de premier ordre aux clients tout en documentant les solutions et en collaborant avec d'autres équipes pour améliorer les produits.

Benefits

Fully Remote

Flexible Hours

Competitive Compensation

Health, dental, and vision coverage

401(k) with company matching

Paid Time Off

Professional Growth opportunities

Qualifications

• Compétences techniques solides, de préférence dans des technologies pertinentes.
• Excellentes compétences en communication.
• Capacité à travailler de manière autonome dans un environnement distant.

Responsibilities

• Fournir un support de haut niveau aux clients par téléphone, e-mail et chat.
• Diagnostiquer et résoudre des problèmes techniques.
• Collaborer avec les équipes internes pour améliorer les produits.

Skills

Technical know-how

Communication skills

Problem-solving mindset

Job description

Technical Support Specialist (Remote) - Join Boston Metal!

Are you passionate about solving technical challenges and helping others? Boston Metal, a leader in cutting-edge metal production technology, is looking for a Technical Support Specialist to join our fully remote team!

What You'll Do :

• Provide top-tier support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues with our innovative products.
• Collaborate with internal teams to improve products and processes.
• Document solutions and create helpful resources for customers.

What We're Looking For :

• Strong technical know-how (preferably in [relevant technologies]).
• Excellent communication skills—explaining complex concepts simply.
• A problem-solving mindset with an empathetic touch.
• Ability to work independently in a remote environment.

Why Boston Metal?

• Fully Remote

Work from anywhere with flexible hours.

• Competitive Compensation

Pay that reflects your expertise.

Comprehensive health, dental, and vision coverage.

401(k) with company matching.

• Paid Time Off

Generous vacation, sick leave, and paid holidays.

• Professional Growth

Access to training and development opportunities.

Ready to help us shape the future of metal production? Apply today!

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