Technical Support Specialist

MANSTRACON; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

A specialized consulting firm is seeking a Technical Support Specialist for a full-time remote role. The candidate will provide technical assistance to customers and troubleshoot issues, ensuring high customer satisfaction. Ideal candidates will have strong technical support skills, a degree in a related field, and excellent communication abilities.

Qualifications

• Experience in CRM integration is a plus.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent communication skills and ability to work independently.

Responsibilities

• Provide technical assistance and support to customers.
• Troubleshoot issues and ensure high levels of customer satisfaction.
• Effective communication and problem-solving to address customer needs.

Skills

Technical Support and Troubleshooting

Analytical Skills

Customer Support

Communication

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Job description

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MANSTRACON is a specialized consulting firm dedicated to helping startups and SMEs bridge the gap between strategy and execution. Our team collaborates with founders and leadership teams to translate plans into performance, focusing on data-driven decision-making, streamlined processes, and hands-on support to drive faster, smarter, and sustainable growth.

Role Description

This is a full-time remote role for a Technical Support Specialist at MANSTRACON. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, troubleshooting issues, and ensuring high levels of customer satisfaction through effective communication and problem-solving.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills for problem-solving
• Customer Support and ensuring Customer Satisfaction
• Experience in CRM integration and operational efficiency is a plus
• Excellent communication skills and ability to work independently and remotely
• Ability to prioritize and manage multiple tasks effectively
• Bachelor's degree in Computer Science, Information Technology, or related field

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Operations Consulting

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