Technical Support Specialist

Boston Metal; Shreveport (LA); Remote; USD 50,000 - 70,000; Full time

Job summary

Join a leading company in metal production technology as a Technical Support Specialist. This fully remote role involves supporting customers, troubleshooting technical issues, and collaborating with teams. If you have strong technical skills, excellent communication, and a problem-solving attitude, we want you on our team!

Benefits

Flexible hours

Competitive compensation

Comprehensive health, dental, and vision coverage

401(k) with company matching

Paid Time Off

Training and development opportunities

Qualifications

• Strong technical know-how (preferably in relevant technologies).
• Excellent communication skills—explaining complex concepts simply.
• Ability to work independently in a remote environment.

Responsibilities

• Provide top-tier support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues with innovative products.
• Document solutions and create helpful resources for customers.

Skills

Technical know-how

Communication skills

Problem-solving

Job description

Technical Support Specialist (Remote) - Join Boston Metal!

Are you passionate about solving technical challenges and helping others? Boston Metal, a leader in cutting-edge metal production technology, is looking for a Technical Support Specialist to join our fully remote team!

What You'll Do :

• Provide top-tier support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues with our innovative products.
• Collaborate with internal teams to improve products and processes.
• Document solutions and create helpful resources for customers.

What We're Looking For :

• Strong technical know-how (preferably in [relevant technologies]).
• Excellent communication skills—explaining complex concepts simply.
• A problem-solving mindset with an empathetic touch.
• Ability to work independently in a remote environment.

Why Boston Metal?

• Fully Remote

Work from anywhere with flexible hours.

• Competitive Compensation

Pay that reflects your expertise.

Comprehensive health, dental, and vision coverage.

401(k) with company matching.

• Paid Time Off

Generous vacation, sick leave, and paid holidays.

• Professional Growth

Access to training and development opportunities.

Ready to help us shape the future of metal production? Apply today!

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