Technical Support Specialist

ZipRecruiter; Los Angeles (CA); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading tech company is seeking a Technical Support Specialist to provide exceptional support to clients and the Business Development team. This remote position requires troubleshooting, user training, and maintaining technical systems to ensure seamless operation and user satisfaction. Ideal candidates will have strong communication skills and a technical background.

Benefits

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid parental leave

Flexible spending account

Employee assistance program

Employee discount

Employee stock purchase plan

Qualifications

• Experience with technical support or a related field.
• Ability to communicate technical details effectively.
• Familiarity with hardware, software, and networking.

Responsibilities

• Identify and resolve technical issues related to hardware, software, and network connectivity.
• Provide training and support to users on new systems.
• Maintain records of issues and system configurations.

Skills

Troubleshooting

Technical Support

Customer Service

Documentation

Network Connectivity

Job description

Job Description

This is a remote position.

The Technical Support Specialist is responsible for providing technical assistance and support to the Business Development team and clients. This role involves understanding technical details of products and services, responding to customer inquiries, and ensuring customer satisfaction throughout the process. This position will work closely with all levels within the institution and provide seamless and stellar user support, ensuring that customer needs are accurately communicated and met.

Responsibilities include:

1. Identify and resolve technical issues related to hardware, software, and network connectivity.
2. Install, configure, and maintain computer systems, including hardware and software.
3. Provide training and guidance to users on new systems, software, and hardware.
4. Communicate with users, address their concerns, and ensure their satisfaction.
5. Maintain records of issues, resolutions, and system configurations.
6. Maintain network infrastructure and address connectivity issues as needed.
7. Perform maintenance tasks, including upgrades, repairs, and component replacements.
8. Administer user accounts and access rights.
9. Monitor system performance and report issues.
10. Develop and deliver technical documentation and training materials.
11. Escalate complex issues to support personnel or engineers when necessary.

Work Type: Remote

Benefits include:

• 401(k)
• Dental insurance
• Health insurance
• Employee assistance program
• Employee discount
• Employee stock purchase plan
• Flexible spending account
• Paid holidays
• Paid parental leave
• Paid time off
• Vision insurance