Technical Support Specialist

Boston Metal; Tampa (FL); Remote; USD 50,000 - 70,000; Full time

Job summary

Boston Metal is seeking a passionate Technical Support Specialist to join their remote team. The role involves troubleshooting technical issues, assisting customers through various channels, and collaborating with other teams to enhance product offerings. Ideal candidates will possess strong communication skills and technical proficiency, working independently in a flexible environment.

Benefits

Competitive Compensation

Comprehensive health, dental, and vision coverage

401(k) with company matching

Paid Time Off

Access to training and development opportunities

Qualifications

• Ability to simplify complex concepts for customers.
• Experience in technical support preferred.
• Capacity to work independently in a remote setting.

Responsibilities

• Provide support via phone, email, and chat.
• Troubleshoot and resolve technical issues.
• Collaborate with internal teams for product improvements.

Skills

Technical know-how

Communication skills

Problem-solving mindset

Job description

Technical Support Specialist (Remote) - Join Boston Metal!

Are you passionate about solving technical challenges and helping others? Boston Metal, a leader in cutting-edge metal production technology, is looking for a Technical Support Specialist to join our fully remote team!

What You'll Do :

• Provide top-tier support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues with our innovative products.
• Collaborate with internal teams to improve products and processes.
• Document solutions and create helpful resources for customers.

What We're Looking For :

• Strong technical know-how (preferably in [relevant technologies]).
• Excellent communication skills—explaining complex concepts simply.
• A problem-solving mindset with an empathetic touch.
• Ability to work independently in a remote environment.

Why Boston Metal?

• Fully Remote

Work from anywhere with flexible hours.

• Competitive Compensation

Pay that reflects your expertise.

Comprehensive health, dental, and vision coverage.

401(k) with company matching.

• Paid Time Off

Generous vacation, sick leave, and paid holidays.

• Professional Growth

Access to training and development opportunities.

Ready to help us shape the future of metal production? Apply today!

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