Technical Support Specialist

Boston Metal; Alexandria (VA); Remote; USD 50,000 - 70,000; Full time

Job summary

Boston Metal, a leader in innovative metal production technology, is seeking a Technical Support Specialist to join their fully remote team. The ideal candidate will possess strong technical skills, excellent communication abilities, and a problem-solving mindset. This role involves providing exceptional support to customers, troubleshooting issues, and collaborating with internal teams. Enjoy flexible hours, competitive compensation, and comprehensive benefits while making a significant impact in the field.

Benefits

Fully Remote

Flexible hours

Competitive Compensation

Health, dental, and vision coverage

401(k) with company matching

Paid Time Off

Professional Growth Opportunities

Qualifications

• Strong technical knowledge preferred in relevant technologies.
• Excellent communication skills for complex concepts.
• Ability to work independently in a remote setting.

Responsibilities

• Provide support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues.
• Document solutions and create resources for customers.

Skills

Technical know-how

Communication skills

Problem-solving mindset

Job description

Technical Support Specialist (Remote) - Join Boston Metal!

Are you passionate about solving technical challenges and helping others? Boston Metal, a leader in cutting-edge metal production technology, is looking for a Technical Support Specialist to join our fully remote team!

What You'll Do :

• Provide top-tier support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues with our innovative products.
• Collaborate with internal teams to improve products and processes.
• Document solutions and create helpful resources for customers.

What We're Looking For :

• Strong technical know-how (preferably in [relevant technologies]).
• Excellent communication skills—explaining complex concepts simply.
• A problem-solving mindset with an empathetic touch.
• Ability to work independently in a remote environment.

Why Boston Metal?

• Fully Remote

Work from anywhere with flexible hours.

• Competitive Compensation

Pay that reflects your expertise.

Comprehensive health, dental, and vision coverage.

401(k) with company matching.

• Paid Time Off

Generous vacation, sick leave, and paid holidays.

• Professional Growth

Access to training and development opportunities.

Ready to help us shape the future of metal production? Apply today!

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