Customer Support Technician

Teklynx Newco SAS; Glendale (WI); On-site; USD 50,000 - 65,000; Full time

Job summary

TEKLYNX is seeking an effective technical problem solver for a full-time, phone-based customer support role at our Glendale, WI location. You will assist TEKLYNX direct customers, resellers, distributors, and sales personnel on label design software applications.

Training will be provided at intervals agreed with the Customer Support Manager. Responsibilities include technical support across customer segments, maintaining service levels, feeding back end-user insights, and proposing product

Responsibilities

• Provide technical support for TEKLYNX customers, distributors, and sales personnel.
• Maintain call response objectives and service levels as directed.
• Provide feedback to marketing managers based on end-user input.
• Suggest product improvements when appropriate.
• Continuously upgrade skills to stay current with products.
• Follow safety policies and general housekeeping.
• Prepare How-To guides and troubleshooting tips for TEKLYNX Support Center.
• Protect proprietary and confidential information.
• Perform other duties as assigned.
• Partial remote work may be available after training with manager approval.

Job description

Seeking: Effective technical problem solver

• Location: Glendale, WI, USA
• Employment Type: Full-time regular

Job Description:

The Customer Support Technician is a full-time, phone-based technical customer service role, employed at our Glendale, WI location. The individual will be responsible for providing technical support to TEKLYNX' direct customers, resellers, distributors, and sales personnel on all TEKLYNX label design software applications.Job specific training is provided at intervals agreed upon by the Customer Support Manager.

Job Responsibilities

• Technical support for TEKLYNX customers, distributors, and international and domestic sales personnel
• Strive to maintain call response objectives and service levels set forth by the Customer Support Manager
• Regular and consistent feedback from end-users and distributors will be passed on to the appropriate marketing managers
• Suggestions for product improvements will be expected
• All department personnel will constantly upgrade skills to keep pace with products within their responsibility
• Company and division safety policies are understood and followed, as well as general housekeeping procedures
• Technical writing for How To or common troubleshooting tips for TEKLYNX Support Center
• Proprietary and confidential information is recognized and protected
• Other duties as assigned
• Competencies considered critical for this role are customer focus, intellectual horsepower, interpersonal savvy, problem solving, composure, learning on the fly, listening skills and perseverance
• Partial remote work available upon completion of all training with the approval of the Customer Support Manager