Customer Support Specialist

Egreenservices; Davenport (IA); On-site; USD 57,000 - 81,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Growth opportunities

Job summary

Energy Excellence Group in Davenport, IA is seeking a Customer Support Specialist who thrives on turning insights into action. You will analyze buyer signals, refine Help Scout-driven processes, and align omnichannel support to drive qualified leads and wins.

With 3+ years of experience delivering measurable outcomes, you’ll work in a fast-paced startup-like environment that rewards transparency, collaboration, and continuous growth.

Qualifications

• 3+ years owning outcomes, not just completing tasks.
• Comfort owning a number that goes up or down because of you.
• The kind of empathy that makes hard feedback land softly.
• Demonstrated calm when a Davenport, IA client changes scope mid-stream.
• Detail-oriented approach with a commitment to accuracy.
• A portfolio that speaks louder than any line on your resume.

Responsibilities

• Decode why IA buyers say yes and double down on it
• Sniff out the Help Scout gap that's leaking deals at handoff
• Pair Omnichannel Support insight with gut feel to rank the hottest leads
• Field objections on price the way a mid-level pro does it
• Read the sales marketing market and reposition the offer when it shifts
• Develop and execute multi-channel campaigns that drive qualified leads for Energy Excellence Group
• Identify and pursue new business opportunities throughout IA
• Stand up a Help Scout-driven scoring model the whole team believes

Skills

Outcome ownership

Empathy

Detail-oriented

Calm under pressure

Portfolio of work

Tools

Help Scout

Job description

The tinker-friendly part of this Customer Support Specialist job at Energy Excellence Group isn't the travel or the targets, it's how fast Call Center Operations compounds when done right. A mid-level seat in IA that values Help Scout, pays $57,000 - $81,000 for 3 years of it, and hands you the wheel early.

Key Responsibilities

• Decode why IA buyers say yes and double down on it
• Sniff out the Help Scout gap that's leaking deals at handoff
• Pair Omnichannel Support insight with gut feel to rank the hottest leads
• Field objections on price the way a mid-level pro does it
• Read the sales marketing market and reposition the offer when it shifts
• Develop and execute multi-channel campaigns that drive qualified leads for Energy Excellence Group
• Identify and pursue new business opportunities throughout IA
• Stand up a Help Scout-driven scoring model the whole team believes

What You'll Bring

• 3+ years owning outcomes, not just completing tasks
• Comfort owning a number that goes up or down because of you
• The kind of empathy that makes hard feedback land softly
• Demonstrated calm when a Davenport, IA client changes scope mid-stream
• Detail-oriented approach with a commitment to accuracy
• A portfolio that speaks louder than any line on your resume

For all its endlessly-iterating ambition, Energy Excellence Group still operates like the scrappy Davenport startup that first cracked sales marketing years ago. Transparency is a habit, so roadmaps, tradeoffs, and even mistakes get shared openly.

You bring the Time Management; we bring $57,000 - $81,000, a mentor, a benefits package, and the freedom to grow on your terms in Davenport.

Our talent team is live and responsive, screening new resumes as they land.