Technical Support Specialist (IT Technician)

Expressinternationalinc; Washington, Northern (District of Columbia, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Expressinternationalinc is seeking a Technical Support Specialist (IT Technician) to install, maintain, and repair hardware and software for the organization’s computers. The role involves assisting on-site users and handling Helpdesk requests in real time.

You will troubleshoot desktop issues, configure workstations, and coordinate with the supervisor to address network problems promptly while maintaining accurate equipment inventories and ensuring smooth IT operations.

Qualifications

• Diploma in computer-related courses or equivalent.
• Relevant IT certifications (e.g., A+, Microsoft).
• Basic knowledge of small networks.

Responsibilities

• Answer incoming calls and provide technical support to clients and on-site users.
• Monitor Helpdesk requests and address client concerns in real time.
• Troubleshoot and resolve hardware, software, and desktop issues.
• Escalate advanced problems to the appropriate level when needed.
• Set up and configure workstations and peripherals to ensure operability.
• Perform daily IT equipment inventory and maintain records.
• Coordinate with supervisor to address network issues promptly.

Skills

Diagnostics

Time Management

Windows OS

Hardware Support

Microsoft Office

IT Support

Tech Awareness

Communication

Proactive Mindset

Education

Diploma in computer-related courses or equivalent

Relevant IT Certifications

Job description

NATURE AND SCOPE:

The Technical Support Specialist (IT Technician) is responsible for installing, maintaining, and repairing hardware & software components of the organization's computers.

SHIFT:

8:30 AM - 5:30 PM

DESCRIPTION OF DUTIES:

• Answer incoming customer calls, determine their requirements, and provide technical support to clients and on-site users.
• Monitor and update Helpdesk requests in real time while proactively addressing client requests and concerns.
• Troubleshoot, diagnose, and resolve hardware, software, and desktop-related issues, including repairing or replacing faulty components where necessary.
• Escalate advanced desktop and technical issues to the appropriate level when required.
• Set up and configure workstations, computers, peripherals, and other IT equipment, ensuring all equipment is properly connected and functional.
• Check computer hardware, including hard drives, mice, keyboards, printers, routers, and other peripherals, to ensure proper functionality.
• Install and configure approved software, drivers, and tools according to work instructions and specifications, with prior approval from the Technical Support Supervisor.
• Provide users with orientation and guidance on operating new software, computer equipment, and related systems.
• Perform daily inventory checks and maintain accurate records of IT equipment.
• Coordinate with the Technical Support Supervisor and team to address network abnormalities and other technical issues in a timely manner.

MINIMUM QUALIFICATION REQUIREMENTS:

• Relevant IT Certifications (e.g. CompTIA A+, Microsoft Certified IT Professional)

• Diploma in computer-related courses or their equivalent
• Basic knowledge of and experience with small networks
• At least 6 months - 1 year work experience in a related field of work.

SKILLS:

• Diagnostic & Problem-Solving: Excellent diagnostic, troubleshooting, and problem-solving skills, with the ability to identify issues and implement effective solutions.
• Organization & Time Management: Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple technical requests efficiently.
• Operating Systems: Knowledgeable in Windows operating systems, including installation, configuration, maintenance, and troubleshooting.
• Hardware & Peripheral Support: Skilled in the installation, maintenance, diagnostics, and troubleshooting of computers, printers, routers, and other peripheral devices.
• Microsoft Applications: Proficient in Microsoft Office Suite and other Microsoft applications.
• Technical Support: Familiar with IT policies, procedures, user expectations, and standard technical support practices.
• Technology Awareness: Keeps up to date with emerging technologies and developments in the IT field.
• Communication: Ability to communicate technical information clearly and effectively, both verbally and in writing, to individuals and groups.
• Proactive Approach: Ability to anticipate potential technical issues, assess situations, and take appropriate action to minimize disruptions and prevent recurring problems.