IT Support Technician

Acutec-Precision-Aerospace,-Inc.; Meadville (Crawford County); On-site; USD 38,000 - 52,000; Full time

Job summary

Acutec-Precision-Aerospace,-Inc. seeks an IT Support Technician to diagnose and resolve computer hardware and software issues, set up devices, and assist employees and customers with IT problems.

The role focuses on installing and configuring hardware/software, repairing components, and ensuring security through software updates. The ideal candidate will possess a GED or high school diploma with at least two years of related experience, strong problem-solving skills, and the ability to document

Qualifications

• Must have strong problem-solving skills and ability to present technical information clearly.
• Experience with software maintenance and testing processes.
• Familiarity with basic networking concepts and hardware setup.
• Ability to document procedures and manage vendor relationships.

Responsibilities

• Troubleshoot and diagnose computer hardware and software issues.
• Set up computers and assist employees and customers with IT problems.
• Install/configure hardware and software to ensure usability.
• Repair or replace damaged hardware and upgrade software for security.

Skills

Problem Solving

Presenting Technical Information

Process Improvement

Software Maintenance

Software Testing

Basic Networking Skills

Cable Termination

Vendor Relationships

Education

High School Diploma or GED

Job description

Description

Summary:

Their duties include troubleshooting and diagnosing computer hardware and software issues, setting up computers and assisting employees and customers with IT-related problems.

Essential Duties and Responsibilities:

• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Installing and upgrading software to ensure security at the user level.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for issues.
• Establishing good relationships with all departments and colleagues.
• Managing technical documentation.

Requirements

Education & Experience Requirements:

High school diploma or general education degree (GED), and at least two years related experience and training; or equivalent combination of education and experience.

Required Knowledge and Skills:

• Problem Solving
• Presenting Technical Information
• Process Improvement
• Software Maintenance
• Software testing
• Basic Networking Skills
• Cable Termination
• Vendor relationships