Information Technology Specialist

REQ Solutions; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology support company is seeking a diligent IT Support Specialist to provide tier 1 maintenance for desktop and laptop computers. Responsibilities include hardware setup, troubleshooting software issues, and maintaining documentation of interactions. Candidates should possess an Associate Degree in a relevant field and have prior experience in an IT environment. Strong problem-solving abilities and excellent communication skills are vital for this role, which works on 1st shift from 8:00 AM to 5:00 PM, Monday through Friday.

Qualifications

• Relevant work experience in an IT Technical environment.
• Experience with installation, configuration, support, troubleshooting and maintenance of personal computers and hardware.
• Basic knowledge of PC networking concepts and terminology.

Responsibilities

• Provides tier 1 intermediate level maintenance and support for company desktop and laptop computers.
• Unpacking and configuring new hardware.
• Documentation and training of troubleshooting guides and installation procedures.

Skills

IT Technical Support

Customer Service

Problem-Solving

Communication

PC Networking

Microsoft Office Suite

Education

Associate Degree in Computer Maintenance Technology or related field

Job description

Overview

Shift: 1st Shift : 8:00 AM - 5:00 PM (Monday - Friday)

Job Description

• Provides tier 1 intermediate level maintenance and support for Company desktop computers and laptop computers.
• Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration.

Tasks and Responsibilities

• Unpacking and configuring new hardware
• Provide end user training on basic use and functionality of supported devices and software.
• Documentation and training of troubleshooting guides and installation procedures.
• Provide equipment relocations for company desktop computers, laptop computers and computer peripherals
• Research, identify and develop alternative solutions when new problems are encountered.
• Fully document all interactions in the ticketing system.
• Maintain technical skills through independent research.

Minimum Qualifications

• Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university
• Relevant work experience in an IT Technical environment.
• Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.
• Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
• Familiar with LCD projectors and TV/Monitor.
• Basic knowledge of setup, support, and maintenance of printers, and plotters.
• Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.
• Ability to develop and maintain working relationships with customers and support teams.
• Strong analytical and problem-solving abilities.
• Well-developed written and verbal communication skills for interaction with all levels of personnel.
• Ability to meet goals and objectives.
• Effective interpersonal and customer service skills
• Ability to make recommendations and independent decisions.
• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
• Comfortable with change and ability to adapt to the changing needs of changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
• Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
• Ability to distinguish colors to identify electronics components and wiring.