Executive IT Support Specialist (Onsite)

Computer Task; Charlotte, Northern (NC, KY); Hybrid; USD 52,000 - 76,000; Part time

Job summary

CTG's client in Charlotte, NC seeks an experienced IT Analyst II to provide high-touch onsite IT support for executives and staff. The role requires advanced troubleshooting across Windows, Mac, mobile devices, and enterprise apps, including Microsoft Intune configurations.

Candidate must have 5+ years in corporate IT support, strong customer service, and be willing to participate in an on-call rotation with possible after-hours and domestic travel. On-site work only.

Qualifications

• 5+ years of experience in desktop, infrastructure, or end-user IT support in a corporate environment.
• Advanced troubleshooting across Windows, Mac, mobile devices, applications, and connectivity.
• Strong experience supporting iPhone, Android, Microsoft Intune, device configuration, and data transfers.
• Executive/C-suite support experience strongly preferred.
• Excellent customer service and ability to explain technical concepts clearly to non-technical users.
• Ability to work under pressure, respond quickly to customer needs, and manage multiple priorities independently.
• Willingness to participate in an on-call rotation and provide occasional after-hours support.
• This position does not support immigration sponsorship.

Responsibilities

• Provide proactive, high-touch IT support to executives and administrative staff, including C-suite leadership.
• Troubleshoot, research, isolate, and resolve complex hardware, software, desktop, mobile device, and connectivity issues.
• Support Windows, Mac, Microsoft Office, Teams, Outlook, and other enterprise applications.
• Deploy, configure, maintain, and troubleshoot laptops, smartphones, tablets, and other approved computing equipment.
• Support iPhone and Android devices, including data transfers and Microsoft Intune configurations.
• Provide remote support and assist with home wireless networks and internet connectivity as needed.
• Create and maintain Incident, Task, Request, and Problem records; identify recurring issues and escalation appropriately.
• Serve as a technical liaison between IT teams and business units and recommend process improvements.
• Prioritize work according to established service levels and meet IT support metrics.
• Participate in an after-hours/on-call rotation, including potential 24x7 support for select executives.
• Travel domestically as needed; occasional international travel may be required.
• Perform other related duties as assigned.

Skills

Executive/C-suite support

Advanced troubleshooting

Customer service

Communication

Time management

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Intune

Windows

Mac

Teams

Outlook

Job description

CTG's client in Charlotte, NC seeks an experienced IT Analyst II to provide high-touch onsite IT support for executives and staff. The role requires advanced troubleshooting across Windows, Mac, mobile devices, and enterprise apps, including Microsoft Intune configurations.

Candidate must have 5+ years in corporate IT support, strong customer service, and be willing to participate in an on-call rotation with possible after-hours and domestic travel. On-site work only.