Technical Support Specialist I – Print & Workflow Solutions

ACDI; Benton (AR); On-site; USD 25,000 - 39,000; Full time

Job summary

ACDI in Bentonville, AR is seeking a Technical Support Consultant I to deliver post-sales technical and customer support for our hardware and software solutions. You will handle inbound inquiries via phone, email, and chat, diagnose issues, and provide timely resolutions while maintaining professional communication with end users and dealers.

The role emphasizes building training materials, contributing to knowledge base content, and collaborating with multiple departments to implement

Qualifications

• Minimum 1 year of technical support experience.
• A+/Network+/Security+ certificates.
• Basic understanding of Windows, Mac OS, Linux; Windows/Linux Server OS; Chrome OS/Android/iOS.
• Experience with PaperCut or similar Print Management software.
• Familiarity with remote desktop support and printer installation.

Responsibilities

• Provide post-sales technical support via phone, email, and chat.
• Diagnose and resolve first-line issues quickly.
• Build knowledge base and training materials.
• Collaborate across departments to improve processes.
• Maintain ticket quality and time utilization.
• Some after-hours work may be required.

Skills

Technical support

Customer service

Documentation

Communication

Remote desktop support

Printer installation

A+ Certification

Network+ Certification

Security+ Certification

Windows/Mac/Linux knowledge

JavaScript

Python

Education

High School diploma

Associates Degree

1+ years technical support experience

Tools

PaperCut

VMware

HyperV

Citrix

Powershell

Batch scripting

Shell

MS SQL

MySQL

Oracle

Google Workspace

Zoho Suite

Intune

JAMF

Munki

Job description

ACDI in Bentonville, AR is seeking a Technical Support Consultant I to deliver post-sales technical and customer support for our hardware and software solutions. You will handle inbound inquiries via phone, email, and chat, diagnose issues, and provide timely resolutions while maintaining professional communication with end users and dealers.

The role emphasizes building training materials, contributing to knowledge base content, and collaborating with multiple departments to implement