Printer & Copier Hardware Support Specialist

Applied Innovation; South Bend (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays, PTO, plus 1 personal</n

Comprehensive benefits package (med/dx

401(k) plan with company match

Growth opportunities

Job summary

Applied Innovation is seeking a dependable Printer Hardware Helpdesk Technician for a full-time, Monday–Friday 8:00 AM–5:00 PM role. You will provide phone-based technical support to diagnose and resolve printer and copier hardware issues quickly and effectively.

The ideal candidate has strong troubleshooting and communication skills, can support a wide range of brands and models, and delivers professional help with a focus on customer satisfaction.

Qualifications

• High School Diploma or equivalent.
• Factory certifications (Canon, Ricoh) preferred but not required.
• Knowledge of print drivers and basic network communication is helpful.
• Prior field service or technical repair experience is a plus but not required.

Responsibilities

• Provide phone-based technical support for printer and copier hardware issues.
• Diagnose, troubleshoot, and resolve printer, copier, and multifunction device problems remotely.
• Guide customers through repair procedures, maintenance tasks, and operational troubleshooting.
• Document support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
• Escalate complex issues to appropriate technical teams when necessary.
• Maintain a high level of customer satisfaction through timely, professional, and effective support.
• Stay current on printer and copier technologies, products, and troubleshooting techniques.
• Collaborate with internal teams to identify recurring issues and recommend process improvements.
• Assist in the development and maintenance of technical documentation, knowledge base articles, and support resources.
• Meet established service level agreements (SLAs) and performance expectations.
• Perform other duties as assigned.

Skills

Printer hardware

Troubleshooting

Customer service

MS Office

CRM systems

Education

High School Diploma

Tools

Ticketing system

Job description

Applied Innovation is seeking a dependable Printer Hardware Helpdesk Technician for a full-time, Monday–Friday 8:00 AM–5:00 PM role. You will provide phone-based technical support to diagnose and resolve printer and copier hardware issues quickly and effectively.

The ideal candidate has strong troubleshooting and communication skills, can support a wide range of brands and models, and delivers professional help with a focus on customer satisfaction.