Technical Support Specialist I — Customer-Centric Tech Help

Acd Inc; Benton, Northern (AR, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

ACDI - Access Control Devices, Inc. in Benton, AR is seeking a Technical Support Consultant I to deliver post-sales support for hardware and software products. You will handle inbound inquiries via phone, email, and chat, diagnose issues, and provide timely resolutions.

You will build knowledge resources, create training materials, and help colleagues while advancing technical skills. Some after-hours work may be required; a strong customer-service focus and basic IT proficiency are essential.

Qualifications

• High School diploma or higher required.
• Technical certificates from A+, Network+, Security+ preferred.
• Experience with Server/Network/Database administration is a plus.
• PaperCut certifications within 90 days required.
• Knowledge of Windows, macOS, Linux operating systems.

Responsibilities

• Provide post-sales technical support via phone, email, and chat.
• Diagnose and resolve first-line support issues.
• Create and maintain knowledge base and training materials.
• Collaborate across departments to improve support offerings.
• Train other consultants and ensure timely status reports.
• Attend educational workshops to maintain knowledge.

Skills

Customer service

Communication skills

Technical troubleshooting

Remote support

Documentation skills

Education

High School diploma

Associates degree (preferred)

Job description

ACDI - Access Control Devices, Inc. in Benton, AR is seeking a Technical Support Consultant I to deliver post-sales support for hardware and software products. You will handle inbound inquiries via phone, email, and chat, diagnose issues, and provide timely resolutions.

You will build knowledge resources, create training materials, and help colleagues while advancing technical skills. Some after-hours work may be required; a strong customer-service focus and basic IT proficiency are essential.