Technical Support Specialist — Client Solutions

Wipro; Little Rock (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

Wipro in Little Rock, AR is seeking a technical support specialist to provide effective assistance to the process and resolve client issues, directly or by escalation to meet SLAs. You will handle incoming requests by phone or email, document details, update the knowledge base, and follow standard procedures to diagnose and resolve problems while delivering excellent customer service.

Join a digital transformation partner that values reinvention and growth, and help us maintain high service

Qualifications

• Experience providing technical support to end users.
• Strong communication and problem-solving skills.
• Ability to meet SLA targets and document resolutions.
• Comfort with phone and email support channels.

Responsibilities

• Field incoming help requests from clients via phone and/or email.
• Document user information and issue details.
• Follow processes to diagnose and resolve client queries.
• Escalate to Team Leader when resolution is untimely.
• Maintain and update knowledge bases to speed up resolutions.

Skills

Technical support

Customer service

SLA management

Phone support

Tools

RAVE system

Job description

Wipro in Little Rock, AR is seeking a technical support specialist to provide effective assistance to the process and resolve client issues, directly or by escalation to meet SLAs. You will handle incoming requests by phone or email, document details, update the knowledge base, and follow standard procedures to diagnose and resolve problems while delivering excellent customer service.

Join a digital transformation partner that values reinvention and growth, and help us maintain high service