Technical Support Specialist I — Remote Diagnostics

Sysmex America, Inc; Mundelein (IL); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health plan (medical, vision, dental)

Annual incentive bonus

Paid time off

Parental leave

Bereavement leave

401(k)

Job summary

Sysmex America, Inc in Lincolnshire, Illinois seeks a Specialist I, Technical Support to diagnose issues on SAI instruments via remote access and data logs. You will guide customers to root causes with clear, actionable steps and maintain detailed records.

Ideal candidates have an associates degree or medical background, English proficiency, and comfort with CRM tools. This 30-hour role offers benefits and growth opportunities within a global diagnostics leader.

Qualifications

• Associates degree or 1-5 years experience in medical background is a plus.
• MT/MLT certificate preferred.
• English proficiency a must. Spanish, Portuguese, or French a plus.
• All MS skills and some interface skills.

Responsibilities

• Identify problems with SAI instruments via remote access using data/log files.
• Troubleshoot and guide customers to root cause over the phone.
• Follow up to ensure resolution and document actions.
• Decide when to dispatch field service based on severity and CRM data.

Skills

English proficiency

Problem solving

Telecommunications

Customer support

Education

Associates degree or medical background

MT/MLT certificate preferred

Tools

MS Office

CRM system

Job description

Sysmex America, Inc in Lincolnshire, Illinois seeks a Specialist I, Technical Support to diagnose issues on SAI instruments via remote access and data logs. You will guide customers to root causes with clear, actionable steps and maintain detailed records.

Ideal candidates have an associates degree or medical background, English proficiency, and comfort with CRM tools. This 30-hour role offers benefits and growth opportunities within a global diagnostics leader.