Bilingual Technical Support Specialist – LATAM (Remote)

Sysmex America, Inc.; United States; On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health care plan

Annual incentive bonus

Paid time off

Parental leave

Bereavement leave

401(k)

Job summary

Sysmex America, Inc. seeks a Specialist I, Technical Support - LATAM to diagnose instrument issues via remote access and data logs, guiding customers through root-cause troubleshooting. The role requires strong English/Spanish skills and knowledge of medical instrumentation.

Responsibilities include maintaining product knowledge, adhering to SOPs, and providing written and verbal bilingual support across LATAM customers. A 2nd shift in the LATAM-oriented region may apply.

Qualifications

• Associates degree or 1–5 years in a medical background is a plus.
• ASCP Medical Technologist/Medical Laboratory Technician certification preferred.
• English and Spanish proficiency a must. Portuguese or French a plus.

Responsibilities

• Identify and troubleshoot instrument issues via remote access and data/log files.
• Provide bilingual Spanish/English technical support to Mexico, Chile, and Colombia.
• Follow SOPs, escalate when needed, and dispatch FSR based on severity.
• Document calls in the CRM with accurate history for trends.

Skills

Bilingual Spanish/English

Technical support

Customer service

Problem solving

CRM systems

Education

Associates degree

ASCP Medical Technologist/MLT certification (preferred)

Tools

SAI CRM

Remote access tools

Phone system

Job description

Sysmex America, Inc. seeks a Specialist I, Technical Support - LATAM to diagnose instrument issues via remote access and data logs, guiding customers through root-cause troubleshooting. The role requires strong English/Spanish skills and knowledge of medical instrumentation.

Responsibilities include maintaining product knowledge, adhering to SOPs, and providing written and verbal bilingual support across LATAM customers. A 2nd shift in the LATAM-oriented region may apply.