AI-Driven Customer Service Specialist

Essick Air Products; Little Rock (AR); On-site; USD 29,000 - 42,000; Full time

Job summary

Essick Air Products in Little Rock, AR seeks a Customer Service Specialist to support customers via phone and email, using AI-assisted RingCentral CX tools and reference materials to resolve issues. The role emphasizes accuracy, initiative, and professional communication.

The successful candidate will handle varied inquiries, maintain composure with demanding customers, and adapt to seasonal shifts in a busy call center environment while contributing to team success.

Qualifications

• Minimum of 3 years of customer service or call center experience with a stable work history.
• Excellent verbal and written communication skills, including strong email etiquette.
• Strong computer literacy and the ability to quickly learn and adapt to new technologies and software.
• Demonstrated experience in independently locating answers using reference materials.
• Ability to stay calm under pressure and maintain a professional demeanor in all situations.
• Proven examples of initiative, ownership, and responsibility in past roles.

Responsibilities

• Deliver outstanding customer service via phone and email with a clear, friendly, and informative tone.
• Utilize AI-assisted tools within the RingCentral CX platform to quickly identify and resolve customer issues.
• Analyze customer concerns using sample units, detailed parts drawings, manuals, and computer systems.
• Demonstrate strong attention to detail and the ability to research and follow through to resolution.
• Handle demanding or agitated customers with professionalism, empathy, and problem-solving skills.
• Stay adaptable to seasonal schedule shifts (8:00 AM – 5:00 PM, 8:30 AM – 5:30 PM, or 9:00 AM – 6:00 PM), which are consistent for half-year periods.
• Manage time effectively while ensuring accuracy and thoroughness in all interactions.
• Work collaboratively with peers in a team-oriented call center environment.
• Exhibit a willingness to grow, take initiative, and advance within the organization.

Skills

Customer service

Verbal communication

Written communication

Computer literacy

Research using references

Calm under pressure

Initiative

Tools

RingCentral CX

Job description

Essick Air Products in Little Rock, AR seeks a Customer Service Specialist to support customers via phone and email, using AI-assisted RingCentral CX tools and reference materials to resolve issues. The role emphasizes accuracy, initiative, and professional communication.

The successful candidate will handle varied inquiries, maintain composure with demanding customers, and adapt to seasonal shifts in a busy call center environment while contributing to team success.